1. Company information
This website is operated by Northpine Shop Ltd.
- Address: 221B Baker Street, Marylebone, London NW1 6XE, United Kingdom
- Phone: +44 20 7946 0851
- Email: [email protected]
2. Using the website
You agree to use the website lawfully and not to misuse it. You must not attempt to interfere with site security, scrape the site in a way that harms performance, submit false information, or use the site to distribute malware or harmful content.
3. Products, descriptions, and availability
We aim to provide accurate descriptions, photos, and specifications. However, minor differences may occur due to manufacturing updates, screen settings, or packaging changes. Availability can change without notice. If we identify a material error in a listing, we may correct it and, where relevant, contact affected customers.
4. Pricing and payment
Prices are shown on product pages and may include or exclude shipping depending on the checkout selection. Taxes, if applicable, are shown during checkout. We may update prices at any time, but the price shown at the time of order confirmation is the price you pay for that order.
5. Order acceptance
An order is accepted when we send an order confirmation. We may decline or cancel an order for reasons such as suspected fraud, payment issues, address problems, or product unavailability. If we cancel an accepted order, we will refund amounts paid for the cancelled items.
6. Shipping and delivery
We ship from the United Kingdom. Estimated delivery windows are provided at checkout. Delays can occur due to carrier issues, weather, customs processing, or other events outside our control. For full details, review our Shipping & Returns page.
7. Returns and refunds
Return eligibility and refund processing are explained on our Shipping & Returns page. In general, eligible items can be returned within 30 days of delivery if unused and in suitable condition. Refunds are issued to the original payment method where possible.
8. Warranty and consumer rights
Nothing in these terms limits statutory rights that cannot be excluded under applicable law. If you are a UK consumer, you may have rights under the Consumer Rights Act 2015 regarding faulty goods. If you believe an item is faulty, contact support with your order details and a description of the issue.
9. Limitation of liability
To the extent permitted by law, Northpine Shop Ltd is not liable for indirect or consequential losses. We do not exclude liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law. Our total liability for a claim relating to an order is limited to the amount paid for the relevant items, except where law requires otherwise.
10. Intellectual property
Website content such as text, graphics, and branding is owned by or licensed to Northpine Shop Ltd. You may not copy, reproduce, or distribute our content without permission, except as allowed by law.
11. Privacy
Our processing of personal data is described in our Privacy Policy.
12. Changes to these terms
We may update these terms from time to time. When we do, we will update the effective date at the top of this page. Changes apply from the effective date onward.
13. Governing law
These terms are governed by the laws of England and Wales. Courts in England and Wales have jurisdiction, except where consumer protection rules provide otherwise.