Shipping & Returns
This page explains delivery timelines, tracking, and our 30-day return process in plain language. If you have questions about eligibility before ordering, contact support and we will help you confirm details. Clear policies build trust and reduce surprises.
Need help?
Call +44 20 7946 0851 or email [email protected]
Shipping
We ship from the United Kingdom using reputable carriers. Delivery windows depend on destination and the delivery option selected at checkout. For most orders, dispatch happens within 1 to 2 business days. If an item requires extra handling or is temporarily unavailable, the product page will reflect that.
When tracking is available, it is included in your dispatch email. If tracking is not available for a destination, we still provide an estimated window and support if something looks delayed. We aim for honest timelines rather than unrealistic promises.
Typical delivery windows
Shown as guidance, confirmed at checkout
| Destination | Standard | Tracked |
|---|---|---|
| United Kingdom | 2 to 4 business days | 1 to 3 business days |
| EU (selected countries) | 5 to 10 business days | 4 to 9 business days |
| International | 7 to 15 business days | 6 to 14 business days |
Customs fees or import taxes may apply for international shipments. If applicable, these are typically paid by the recipient according to local rules.
Packing standards
Orders are packed to reduce damage, with protective materials and clean presentation. If something arrives damaged, contact us promptly with photos.
Order updates
You receive confirmation, dispatch information, and tracking details when available. Messages are factual and non-promotional.
Returns
You can request a return within 30 days of delivery for eligible items. Returned items should be unused, clean, and in the original packaging when possible. If an item has been used heavily, altered, or returned without key components, we may not be able to issue a full refund.
To start a return, contact support with your order number and a brief reason. For damaged items, include photos of the packaging and product. We will reply with the next steps and a return address, along with any special handling instructions.
Return steps
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1
Contact us
Email [email protected] with your order number and request.
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2
Pack the item
Use protective packing to avoid damage during return transit.
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3
Return and confirmation
Once received and inspected, we confirm the outcome by email.
Hygiene-sensitive items, perishable goods, and customized items (if offered) may be non-returnable unless faulty. If you are unsure, contact us before ordering.
Refunds
If your return is approved, refunds are typically issued to the original payment method. Processing time depends on your payment provider, but most refunds appear within 5 to 10 business days after we confirm the returned item has been received and inspected.
Shipping fees may be non-refundable if the service has already been provided, unless a return is due to a fault or an error on our side. We will always communicate outcomes clearly in writing.
Refund method
Refunds go to the original payment method used for the order, when available.
Processing time
Most refunds appear within 5 to 10 business days after inspection confirmation.
Written confirmation
You receive an email confirming the result and the refund reference where applicable.
Support
If you have concerns, contact us with your order number and we will assist.
Company contact
Northpine Shop Ltd, 221B Baker Street, Marylebone, London NW1 6XE, United Kingdom
Phone: +44 20 7946 0851 · Email: [email protected]