Delivery options
Standard and tracked options at checkout, with delivery windows shown before purchase.
See shipping detailsServices that keep shopping simple
Our services are designed to reduce uncertainty: clear delivery options, practical recommendations, and friendly support. We do not use misleading urgency or hidden fees. Everything below is written to be easy to understand for customers and compatible with advertising platform requirements.
What we offer
Each service is optional and described clearly, including what is included and what is not. If you ever have a question, our support team can confirm details before you place an order. This helps reduce returns and keeps expectations aligned.
Gift-ready packing
Neat, minimal presentation packing on request, without external branding or handwritten claims.
Request gift packingRecommendations
Tell us your space and goals, and we will suggest a small, practical set.
Ask for a setCareful packing
Protective packing designed to reduce damage and keep items clean during transit.
Packing standardsFriendly support
Reach us by phone or email with a clear reply target of 1 business day.
Contact supportPolicy clarity
Returns, terms, and privacy information are written in plain language and easy to find.
Read termsService timeline overview
Below is a typical flow from order placement to delivery. Actual timelines vary by destination and carrier availability, and we show estimated windows before checkout. If anything changes, we notify you through order updates. We keep these updates factual and avoid misleading wording.
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1
Order confirmation
You receive an itemized receipt and a summary of delivery expectations.
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2
Packing and dispatch
Items are packed with protective materials and handed to a carrier with tracking when available.
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3
Delivery and support
If something is not right, contact us and we will guide you through the next steps.
Service FAQs
Common questions about delivery, support, and recommendations. If your question is not listed, contact us and we will help.
Do you offer tracking?
Tracking is available for most destinations when you choose a tracked option at checkout. If tracking is not available, we provide a dispatch confirmation and estimated delivery window.
Can you help me pick items for a small space?
Yes. Share your approximate measurements and what you want to improve, and we will suggest a compact set with clear size notes. This guidance is free and comes with no pressure.
What if an item arrives damaged?
Contact us within 48 hours of delivery with photos of the packaging and the item. We will review and advise on a replacement or return route according to our Shipping & Returns policy.
Need help now?
Call +44 20 7946 0851 or email [email protected] during business hours.